FAQs

Frequently Asked Questions

1. Where do you ship in the U.S.?

We ship nationwide—all 50 states, including Alaska and Hawaii. Your doorstep is always within reach.

2. How long does shipping take?

Most orders arrive within 3–7 business days. Once your order ships, we’ll send tracking details so you can follow its journey.

3. Do you offer free shipping?

Yes! We offer Free standard shipping on all orders.

4. Can I return or exchange an item?

Absolutely. We offer 30-day returns and easy exchanges—no questions asked. If something doesn’t feel right, we’ll make it right.

5. How can I track my order?

You’ll receive an email with a tracking link as soon as your order ships. You can also check your order status anytime through your account.

6. Are your products ethically made?

Yes! We work closely with responsible manufacturers and artisans who share our values around quality, care, and sustainability.

7. Do you offer gift wrapping or personalized notes?

We sure do! Add a gift option at checkout to include premium wrapping and a personalized message for that special touch.

8. Do you have a physical store?

We’re currently online-only, which helps us keep prices fair and the experience seamless. But pop-ups may be coming soon—stay tuned!

9. How can I get in touch with customer support?

You can reach our friendly team at care@cayesta.com or through the chat button on our website. We respond within 24 hours, Monday–Friday.

10. Is there a loyalty or rewards program?

Yes! Join our Cayesta Insider Club to earn points on every order, unlock special perks, and get early access to new drops.